SimuTech Group’s Technical Enhancements and Customer Support

The Support You Need from a Partner You Trust

SimuTECS™ combines Ansys’ technical enhancements and SimuTech Group’s elite customer service with the power of our online content library, SimuTech Skills Center. With this comprehensive package, you gain access to our team of 50+ expert engineers, many of whom hold advanced degrees and specialized accreditation.

Our experienced engineering team analyzes and solves the same projects our customers are working on, including:

In 2018, Simutech Group’s Net Promoter Score (NPS) was an 82.4. NPS is an industry standard management tool which measures the loyalty, satisfaction, and trust between us and our Ansys customers.

Benefits of SimuTECS™

Technical Enhancements

Receive priority service benefits including: 

  • The latest software updates with new tools, improved capabilities, and leading-edge technologies
  • Timely releases for adaptive or corrective maintenance
  • Access to the searchable Ansys Customer Portal, which offers service packs and new feature documentation

Customer Support

Our engineers offer insight to help achieve an optimal solution. 

  • Access to a nationwide network of industry experts with field experience
  • Connections to experienced Ansys and Rocky DEM users
  • Monitored support queues, both by phone and email, that will quickly connect you to the best specialist

SimuTech Skills Center

Your 24/7 online Ansys Classroom. 

  • More than 1,000 Tips and Tricks videos to aid in advanced shortcuts & methods
  • Self-guided content that enables you to troubleshoot process questions
  • A portal of 250+ Ansys tutorials and courses to get new engineers up to speed

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